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Emergency Service Telecommunicator

The course, Emergency Service Telecommunication, is designed to give students the requirements and references required to obtain the job skills necessary for successful employment. Society and communications are becoming increasingly more mobile and accessible. With that mobility, the ability to access 9-1-1 services at any time and in any place has become a constant, and the need for consistent minimum training for the telecommunicator has been recognized by the 9-1-1 community. An Emergency Service Telecommunicator (EST) is a public safety dispatcher or 911 operator whose duties and responsibilities include: answering, receiving, transferring, and dispatching functions related to 911 calls; dispatching law enforcement officers, fire rescue services, emergency medical services, and other public safety services to the scene of an emergency; providing real-time information from federal, state, and local crime databases; supervising or serving as the command officer to a person or persons having such duties and responsibilities.

Please contact our office regarding availability of this course: